After I started noticing how often clarity disappeared first, I began seeing the next pattern: When nothing gets clarified upstream, someone downstream absorbs it.And it’s usually the person who can handle it. I’ve been that person. The one who translates half-formed decisions into something usab...

A few years ago, I noticed a strange pattern in my work.Whenever things got busy, I’d end up rewriting the same email over and over, sometimes for hours. Not because it was unclear but because it didn’t feel right.The message made sense.The ask was reasonable.And still, I couldn’t quite hit send ...